Reply by Guardian Wealth Management

Guardian takes legitimate complaints and concerns very seriously. Should you have a genuine complaint please contact us in writing in the first instance. Your nearest office can be found at http://www.guardianwealthmanagement.com/contact/. Our Quality Procedures ensure your case will be investigated and responded to within 8 weeks of your letter; sooner if possible. Following an initial review of these comments, there seems to be very little substance or evidence of a genuine complaint. If you feel you have been mis-sold any product or advice was given outside the scope of authorisation the please be assured this will be investigated rigorously. To clarify Guardian’s presence in Qatar: It is vitally important that when seeking financial advice in Qatar that you undertake due diligence to ensure that you are fully protected in the event of mis-selling, malpractice and in some cases, fraud. Failure to ensure that you are protected could result in significant losses with little or no recourse through official complaints procedures. GWM’s registration details can be viewed here: http://www.qfcra.com/sites/publicregisternew/Lists/AuthorisedFirms/CustomDisplayFormSearch.aspx?ID=1549 GWM’s scope of advice can be viewed here: http://www.qfcra.com/sites/publicregisternew/Scope%20of%20Authorisation/00113Q100113_GWMQ_Scope_Amended.pdf If you feel you have legitimate grounds for a complaint then please contact us in writing in the first instance: Head of Compliance, Guardian Wealth Management Qatar LLC, 5th Floor, Qatar Financial Centre, Qatar. Please outline the nature of your complaint, when the issues arose, where the policy commenced and by whom it was proposed. Please also include any relevant policy numbers and previous communications you have if possible. Unless your complaint is resolved within 1 business day you will receive regular updates from GWM as follows: - a written acknowledgement within 5 business days of GWM receiving your complaint; - within 4 weeks of GWM receiving your complaint, a final response or an explanation of why the complaint has not been resolved, together with an indication of when the firm will next contact you; and - within 8 weeks of GWM receiving your complaint, a final response or an explanation of why a response has been delayed and notification that you may refer your complaint to the CDRS. To clarify the procedures for clients in Europe: If you feel you have legitimate grounds for a complaint then please contact us in writing in the first instance: Head of Compliance, Guardian Wealth Management SPRL, Boulevard Saint Michel 47, 1040 Brussels, Belgium. Guardian Wealth Management SPRL is fully regulated by the Financial Services and Markets Authority (FSMA), National Number 0886.430.738. FSMA Register Number 103245A. Details of company authorisations can be found here: http://www.fsma.be/en/. Details of FSMA official warnings of conduct against financial companies can be found here: http://www.fsma.be/en/Consumers/press.aspx (GWM has never had, and currently has, no issued warnings) Please outline the nature of your complaint, when the issues arose, where the policy commenced and by whom it was proposed. Please also include any relevant policy numbers and previous communications you have if possible. Unless your complaint is resolved within 1 business day you will receive regular updates from GWM as follows: - a written acknowledgement within 5 business days of GWM receiving your complaint; - within 4 weeks of GWM receiving your complaint, a final response or an explanation of why the complaint has not been resolved, together with an indication of when the firm will next contact you; and - within 8 weeks of GWM receiving your complaint, a final response or an explanation of why a response has been delayed and notification that you may refer your complaint to the FSMA. Although rare, with over 7,000 satisfied clients, we do understand that mistakes can happen and Guardian will work hard to ensure that your issues are resolved to your satisfaction. Head of Compliance, Guardian Wealth Management
Author's
Stockholm, Stockholm
1 comment

Guardian Wealth Management are a scam.

No license in Europe and just a badly run license in Qatar. The writing is on the wall and the consultants are leaving. They lie to recruit. They lied in an attempt to get Government grants. Why do these offshore companies like Guardian Wealth Management just lie all the time. Guardian will soon be shut down in Europe. The regulator knows what's going on now. Guardian are being investigated in Qatar where they are breaking the law selling QROPS.

Buy QROPS online not from scam companies.

Watch all the consultants leave before the year end. The sinking ship will soon be empty...

More news on Guardian Wealth Management scam will be posted shortly. Guardian Wealth Management will close by Christmas.

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Comments

Anonymous
#562225

Don't blame guardian. The reason they, and many others like them, operate as they do is because they can get away with it. Regulation in the offshore financial services industry is extremely weak, providers sell their products in countries where they are unauthorised with impunity, and the legal infrastructure does not pick up what these companies are doing and if they do, do not deal with the issues that confront them.

Think of a child continually being naughty until they are told off by a grown-up.

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