I had the worst experience ever and their unprofessional-ism, incompetence of the advisers and insincerity were continuously on display by staff and top management alike. Beware! They can sell ice during winter but then will drop you and will let you sink while they are cashing out big bonuses.
No point complaining to Financial Ombudsmen as GWM have set their legal structure in a "smart" way - you will waist your time, health and money and they will continue to get hefty rewards from your unfortunate investments, bear no responsibility and continue to lie about their values on their website which they do not uphold.
You would expect their advisers to be technically competent but unfortunately most of them have no clue and do not understand (and frankly do not care beyond the sales point) the complexity of international investments, tax frameworks, regulations etc. You are on your own!
I have lost 100% of my investment with GWM mainly due to the incompetence of the advisers and them simply not understanding the importance of the information they have received from the fund and not passing it over to their client.
They have promised to share the outcomes of the investigation and gave me the "we take complaints seriously" line, but if their CEO doesn't care about clients, what do you expect from the rest of the employees? As they say: "A fish rots from the head down".
Reason of review: Poor customer service.
Monetary Loss: $50000.
Preferred solution: Full refund.
I didn't like: How my complaint was handled.