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Don't trust your money with Guardian Wealth Management

I had the worst experience ever and their unprofessional-ism, incompetence of the advisers and insincerity were continuously on display by staff and top management alike. Beware! They can sell ice during winter but then will drop you and will let you sink while they are cashing out big bonuses. No point complaining to Financial Ombudsmen as GWM have set their legal structure in a "smart" way - you will waist your time, health and money and they will continue to get hefty rewards from your unfortunate investments, bear no responsibility and continue to lie about their values on their website which they do not uphold. You would expect their advisers to be technically competent but unfortunately most of them have no clue and do not understand (and frankly do not care beyond the sales point) the complexity of international investments, tax frameworks, regulations etc. You are on your own! I have lost 100% of my investment with GWM mainly due to the incompetence of the advisers and them simply not understanding the importance of the information they have received from the fund and not passing it over to their client. They have promised to share the outcomes of the investigation and gave me the "we take complaints seriously" line, but if their CEO doesn't care about clients, what do you expect from the rest of the employees? As they say: "A fish rots from the head down".
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7 comments
Anonymous
#1719359

My wife and I have had the same experience only we lost all our savings/pension, over 300k. Never trust theses people.

Anonymous
#1693158

I have 2 years before I can extricate myself from the funds that GWM set up for me, and when I do I will write chapter and verse on this appalling and frankly incompetent firm that I trusted my money to. I have not lost money but I've lost the opportunity to make a decent return and the result so far is that I could have made the same return by putting it in a low-interest savings account.

The real beneficiaries have been GWM who have collected the fees that have been made from my investments. I didn't realise it at the time that despite me telling them I would be moving back to the UK within 6 months they put my funds into offshore funds with exorbitant charges that are acknowledged as being there to fleece expats.

I have complained but they simply shrugged off the poor performance on "market forces" which I have proven was not the case, although they seem to have ignored my response to that. Lack of customer service, lack of continuity of financial advisors (lack for a period of any financial advisor at all) they GWM are to be avoided at all costs.

Anonymous
#1685796

Same experience

RomanticMayfly233
#1633448

I agree with this posting. I have just lost a huge amount of money. You're better off sticking your money in a 0% bank account than paying these idiots to lose your money for you.

Anonymous
#1728433
@RomanticMayfly233

Same experience for me. They have been reported to FCA in UK and ARIF in Switzerland.

Unfortunately, in Switzerland there is no financial ombudsman for this type of institution and the regulation is only by membership of an organisation primarily interested in money laundering. It is a scandal that they are still allowed to operate.

Anonymous
#1588116

There’s a few of us logging complaints with several regulatory bodies currently about GWM. That includes the Central Bank in the UAE.

GWM will not get away with this corporate theft for much longer. Their sales reps who are not by any stretch financial advisors are just as much reported as the company itself.

It seems the media is interested in their unethical company too, which means less business! Don’t give up, nail them.

Anonymous
#1544938

I had a similar experience with GWM, in the sense that I was sold a product which I did not want, agreed with or even signed the contract for. Lost £6000 because the advisor did not care about my personal circumstances and in a desperate attempt to make me commit to investing money in a product I could not afford or want at the time, he falsified my signature on the documents and issued the contract to the insurance company.

The next minute, my account is being debited £1500/month, and there is no way I can cancel from my end since I need the confirmation of the company concerned (GWM). I can not get in contact with my advisor since he would not answer my calls or replay to my e-mails, and the head office is telling me he is the only person who can help me with my problem. Came back to the UK 6 months later (this all happened while I was in the Middle East of course), and tried to complain to GWM in London.

After 10 months of "investigating" y concerns and looking into the evidence I provided, the head of compliance and apparently the Board of Directors decided to reject my complaint. I am now forced to take them to court in a desperate try to recuperate the £6000, which would have been part of my daughter's trust fund.

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Review
#1313620 Review #1313620 is a subjective opinion of poster.
Cons
  • How my complaint was handled
Reason of review
Poor customer service
Loss
$50000
Preferred solution
Full refund
Tags
  • Bad advice
  • Stay Away Bad Company
  • Gwm

Guardian Wealth Management - Stay away from these crooks!

I have lost 40,000 Euros to these crooks. Be aware, they are selling you Structured Notes, pretending that they are capital protected. This is a big lie! All that these products are giving is a high commission to this unethical company, and leave you with a policy that is crippling day by day. I couldn't understand why my values kept on diminishing, instead of increasing, and when I looked through the cash flow it appeared that from 60% up to a 100% were lost on several assets. Then they tell you "it's only virtual losses - your capital is protected". It's a big lie. When I asked for explanation, they don't even reply. As an expat, you cannot complain, because they are hiding in Dubai, Channel Islands, Guernsey and Switzerland, where you cannot even complain to the financial regulatory authority. EXPAT stay away!
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Review
#1262230 Review #1262230 is a subjective opinion of poster.
Reason of review
Loss
Loss
$40000
Preferred solution
Full refund
Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Guardian Wealth Management - I'm very pleased with the customer service

Jamie took over my under-performing portfolios and turned them around in a matter of months. Jamie has also helped set up my troisieme pillier and explained the process in full. I'm very pleased with the customer service he offers as well as patience in explaining financial issues to a non-expert!
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Review
#1268089 Review #1268089 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Guardian Wealth Management - Tyla is a great professional and a great person

Being the skeptical scientist that I am, it is often not easy for me to accept advice from others, but there is no doubt that the development of my finances has been much better under his guidance than it would have been otherwise. In short, Tyla is a great professional and a great person. Recommended!
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Review
#1268086 Review #1268086 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Guardian Wealth Management - Carla was on hand to answer any questions we had along the way

Carla really helped us navigate the process of consolidating and optimising our pension portfolio and other investments. Carla was on hand to answer any questions we had along the way. Once we had decided what to do, Carla managed all the admin to make the process smooth and easy. We are really happy with the service we got from Guardian and Carla is a pleasure to work with.
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Review
#1268087 Review #1268087 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I am a professional Engineer with over 30 years' experience in Nuclear Power industry. A couple of years ago I was fortunate to be presented with the chance to put my experience to good use in supporting the Abu Dhabi Government's ground breaking aspiration to build 4...
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Review
#1268085 Review #1268085 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Guardian Wealth Management – takes the time to explain every detail until I completely understand the investments

William has done a fantastic job, he takes the time to explain every detail until I completely understand the investments he is investing my money into. My portfolio is growing and although I have instructed William to invest cautiously I am still very happy with the returns. I have total trust in William and would recommend him if you are looking for a person who is ahead of the game, honest and sincere.
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Review
#1216388 Review #1216388 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Discovering Peter and Guardian Wealth Management has been like a breath of fresh air and came at the perfect time for us. What we appreciate most about dealing with Peter and his colleagues is their ability to explain everything clearly and logically. They listen...
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Review
#1216387 Review #1216387 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

GWM have been supporting us with expert financial advice for almost two years. The whole process from initially understanding our financial planning needs and risk profile has been excellent. There are two main aspects I would highlight, firstly the level of service we...
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Review
#1216386 Review #1216386 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Guardian Wealth Management – Helped us navigate the process of consolidating and optising our pension portfolio

Carla really helped us navigate the process of consolidating and optimising our pension portfolio and other investments. Carla was on hand to answer any questions we had along the way. Once we had decided what to do, Carla managed all the admin to make the process smooth and easy. We are really happy with the service we got from Guardian and Carla is a pleasure to work with.
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Review
#1197843 Review #1197843 is a subjective opinion of poster.
Reason of review
Good customer service