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Don't trust your money with Guardian Wealth Management

I had the worst experience ever and their unprofessional-ism, incompetence of the advisers and insincerity were continuously on display by staff and top management alike. Beware! They can sell ice during winter but then will drop you and will let you sink while they are cashing out big bonuses. No point complaining to Financial Ombudsmen as GWM have set their legal structure in a "smart" way - you will waist your time, health and money and they will continue to get hefty rewards from your unfortunate investments, bear no responsibility and continue to lie about their values on their website which they do not uphold. You would expect their advisers to be technically competent but unfortunately most of them have no clue and do not understand (and frankly do not care beyond the sales point) the complexity of international investments, tax frameworks, regulations etc. You are on your own! I have lost 100% of my investment with GWM mainly due to the incompetence of the advisers and them simply not understanding the importance of the information they have received from the fund and not passing it over to their client. They have promised to share the outcomes of the investigation and gave me the "we take complaints seriously" line, but if their CEO doesn't care about clients, what do you expect from the rest of the employees? As they say: "A fish rots from the head down".
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7 comments
Anonymous
#1719359

My wife and I have had the same experience only we lost all our savings/pension, over 300k. Never trust theses people.

Anonymous
#1693158

I have 2 years before I can extricate myself from the funds that GWM set up for me, and when I do I will write chapter and verse on this appalling and frankly incompetent firm that I trusted my money to. I have not lost money but I've lost the opportunity to make a decent return and the result so far is that I could have made the same return by putting it in a low-interest savings account.

The real beneficiaries have been GWM who have collected the fees that have been made from my investments. I didn't realise it at the time that despite me telling them I would be moving back to the UK within 6 months they put my funds into offshore funds with exorbitant charges that are acknowledged as being there to fleece expats.

I have complained but they simply shrugged off the poor performance on "market forces" which I have proven was not the case, although they seem to have ignored my response to that. Lack of customer service, lack of continuity of financial advisors (lack for a period of any financial advisor at all) they GWM are to be avoided at all costs.

Anonymous
#1685796

Same experience

RomanticMayfly233
#1633448

I agree with this posting. I have just lost a huge amount of money. You're better off sticking your money in a 0% bank account than paying these idiots to lose your money for you.

Anonymous
#1728433
@RomanticMayfly233

Same experience for me. They have been reported to FCA in UK and ARIF in Switzerland.

Unfortunately, in Switzerland there is no financial ombudsman for this type of institution and the regulation is only by membership of an organisation primarily interested in money laundering. It is a scandal that they are still allowed to operate.

Anonymous
#1588116

There’s a few of us logging complaints with several regulatory bodies currently about GWM. That includes the Central Bank in the UAE.

GWM will not get away with this corporate theft for much longer. Their sales reps who are not by any stretch financial advisors are just as much reported as the company itself.

It seems the media is interested in their unethical company too, which means less business! Don’t give up, nail them.

Anonymous
#1544938

I had a similar experience with GWM, in the sense that I was sold a product which I did not want, agreed with or even signed the contract for. Lost £6000 because the advisor did not care about my personal circumstances and in a desperate attempt to make me commit to investing money in a product I could not afford or want at the time, he falsified my signature on the documents and issued the contract to the insurance company.

The next minute, my account is being debited £1500/month, and there is no way I can cancel from my end since I need the confirmation of the company concerned (GWM). I can not get in contact with my advisor since he would not answer my calls or replay to my e-mails, and the head office is telling me he is the only person who can help me with my problem. Came back to the UK 6 months later (this all happened while I was in the Middle East of course), and tried to complain to GWM in London.

After 10 months of "investigating" y concerns and looking into the evidence I provided, the head of compliance and apparently the Board of Directors decided to reject my complaint. I am now forced to take them to court in a desperate try to recuperate the £6000, which would have been part of my daughter's trust fund.

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Review
#1313620 Review #1313620 is a subjective opinion of poster.
Cons
  • How my complaint was handled
Reason of review
Poor customer service
Loss
$50000
Preferred solution
Full refund
Tags
  • Bad advice
  • Stay Away Bad Company
  • Gwm
Guardian Wealth Management's reply to:

Thank you for your kind feedback. Unfortunately from time to time Advisers will move on for one reason or another, and this is why GWM have developed GWM Global Partners to ensure your experience with us remains unaffected. With over 10,000 clients worldwide GWM are...
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Review
#1529364 Review #1529364 is a subjective opinion of poster.
On behalf of GWM I apologise for the fact that you have found cause to raise concerns in relation to the services you have received. I can confirm that GWM takes any such comments seriously and as a result your concerns have been forwarded to our Compliance Department...
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Review
#1477125 Review #1477125 is a subjective opinion of poster.
Tags
  • inexperienced staff
  • Bad advice
  • Stay Away Bad Company
  • Passive
Guardian Wealth Management's reply to:

Guardian Wealth Management in Felpham, England - Demoralising experience

GWM takes any complaints or concerns expressed very seriously. As such a senior consultant has been in touch with yourself to discuss these directly with you. We have also referred your points onto our Compliance Department. In accordance with our procedures your case will be fully investigated and responded to as soon as possible. Although rare, with over 10,000 satisfied clients worldwide, we do understand that poor customer service is a serious issue. We would therefore like to reassure you that we will work with you in an effort to address your concerns and reach a resolution.

Head of Compliance, Guardian Wealth Management
Review
#1384766 Review #1384766 is a subjective opinion of poster.
Cons
  • Bad customer service
Reason of review
Poor customer service

I went to GWM in Doha to talk about opening a CRB SIPP and a CRB bond in Doha, hoping for something like 5% returns. The Account Manager (AM) said I should expect around 12% - yeah right.

Took their advice on investments including Mansion House student accommodation which I subsequently discovered had been panned in the press - they eventually went bust. Left Doha and returned to UK but might as well have fallen into a black hole as far as GWM were concerned. No contact from GWM for almost a year. Finally got allocated a new AM from the Geneva office and felt a bit more secure but that lasted 6 months.

New AM appointed about a year ago and tried to contact him last week. No reply. Looked on LinkedIn and found he'd left the firm 2 months ago. Scandalously not a word from GWM about the change.

Over the course of the last 5 years investments have been made and sold as each new AM arrived giving the impression this is a fee earning exercise for GWM. The SIPP gained 21% thanks largely to a fluke doubling of a £20K investment. As for the bond I might as well have put the money in the bank at 1% interest p.a.

I have completely lost faith in an organisation that obviously has no management oversight and continuity of service. The intention now is to transfer my investments to another "manager" and demand the return of some of the fess that they have taken for this shocking performance.

These crooks infiltrate expat circles around the Middle East creating a sense of credibility and trust. They are no more than used car salesmen with an entertainment expense account. Their schemes have effected many expats in Saudi Arabia, they closed their offices...
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1 comment
Anonymous
#1709855

Yes they also defrauded the Welsh Government. They infilitrated Saudi Arabia illegally and plagued people with their cold calling. I met one who was actually on drugs at a party in Saudi

Review
#1457939 Review #1457939 is a subjective opinion of poster.
Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Guardian Wealth Management reviews

I would like to express my thanks to Guardian WEALTH mANAGEMENT who have been my financial advisor now for six years. My adviser regularly reviews my investments and contacts me with suggestions.
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Review
#1546085 Review #1546085 is a subjective opinion of poster.
Pros
  • Customer service
Reason of review
Good customer service
Tags
Guardian Wealth Management - Unimaginable pain
For those expats who have followed all the news about UNAIDS, I was the first woman to win a sexual harassment case against them before the Tribunal. It was an 8 year battle that left me emotionally and psychologically bruised. I put my money into an Old Mutual fund...
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Review
#1453297 Review #1453297 is a subjective opinion of poster.
Reason of review
Loss of money
Loss
$17000
Preferred solution
Full refund

Guardian Wealth Management in Worcester, England - What financial advice?

I’ve been with Guardian Wealth since June 2017 and they have never contacted me once in this time to discuss my funds. In that period they lost £4000 & they never once thought to contact me to review the situation. In my opinion they are only interested in obtaining there commission when setting up the accounts and then leave you to it, absolute rubbish!!
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Review
#1459406 Review #1459406 is a subjective opinion of poster.
Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Guardian Wealth Management - I'm very pleased with the customer service

Jamie took over my under-performing portfolios and turned them around in a matter of months. Jamie has also helped set up my troisieme pillier and explained the process in full. I'm very pleased with the customer service he offers as well as patience in explaining financial issues to a non-expert!
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Review
#1268089 Review #1268089 is a subjective opinion of poster.
Reason of review
Good customer service

Contact Guardian Wealth Management Customer Service

Mailing Address:
Global Services
20 Route De Pre- Bois
Geneva, Geneva 1215
All Guardian Wealth Management Contacts

Guardian Wealth Management Blog

Testimonial

Guardian Wealth Management is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

As an expat in the UAE I, as many others, am trying to use the opportunity to invest extra money for a long term investment. Cormac has been instrumental in a few ways: 1) He highlighted how a previous service provider was not necessarily investing my money in line...
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Review
#1268090 Review #1268090 is a subjective opinion of poster.
Reason of review
Good customer service